*”Drawback: I misplaced entry to my Coinbase account, since I’ve not entry to my 2FA credentials.*
*Proposed answer, by Coinbase-Web site, is to confirm my id by importing official, authorities issued paperwork (for US: Nationwide ID card or drivers license and outdoors US: Passport). Right here the actual drawback begins: Once I initially arrange my account, I used my US drivers license. Based on Coinbase-Web site I’m purported to add that doc, which I did. Sadly that doc will not be accepted, as a result of it expired (truthful!). So, I attempted to add my passport, as required for non-US citizen, however that fails as effectively, as a result of – I assume – Coinbase expects a US doc, since my residency is listed as US.*
*Since I not too long ago moved again to my residence nation (EU), I’ve not the possibility to acquire a renewed US drivers license. So, I can solely present my passport. However to make Coinbase-Web site settle for my passport, I would like to vary my residency, which isn’t potential for me as I can not log into my account*
*I contacted* [*[email protected]*](mailto:[email protected]) *on the tenth, however have not acquired any suggestions, but – I used to be solely offered a case quantity”*
That is a quote from my yesterdays publish from a throw-away-reddit account.
u/coinbasesupport reached out to me tremendous shortly and requested me for my case quantity, which I offered (#13651475). Moreover I used to be requested to offer my nation of residence, by answering the e-mail which offered me the the case quantity, which I did. Last item I heard was, that the data was acquired, that the ticket was escalated to a specialist of their account staff and that they are going to be in contact with me. Sadly this did not occur to this point. @ u/coinbasesupport Please test yet one more time on my case and let me know after I can anticipate to be contacted by way of e mail to resolve this subject. Thanks prematurely in your steady assist!
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FYI u/coinbasesupport does not actually do anything on this reddit. They will comment asking for a case number then reply saying they’ve escalated said case although they do no such thing. Not sure of the purpose behind it, probably trying to create an illusion that Coinbase have a functioning customer support team, which they very much do not.
8 business days is nothing for a Coinbase response. Expect months of them closing your case automatically. It’s not something you want to hear but just be prepared for it. [Crypto.com](https://Crypto.com) on the other hand, if you lose your 2FA they will reset it for you same day.
1 karma, bot post. Most likely Russian.
In my experience, “escalated” means they are aggressively avoiding blowing you off..